Jelly Bet Privacy Policy – How We Protect Your Data

1. Who We Are

Jelly Bet ("we", "us", "the platform") operates the online gaming website at jelly-bet.vip. We are a licensed online gaming operator serving players in Bangladesh. This Privacy Policy applies to all personal data collected through the Jelly Bet website, mobile application, and any related services.

For the purposes of data protection, Jelly Bet is the data controller — meaning we determine how and why your personal data is processed. If you have any questions about how we handle your data, you can reach us at [email protected].

2. Data We Collect

Jelly Bet collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the site, and occasionally from third-party sources such as payment providers.

2.1 Data You Provide Directly

• Registration data: full name, date of birth, email address, phone number, and preferred currency.
• Identity verification (KYC): copies of government-issued ID, passport, or driving licence when requested.
• Payment data: bKash, Nagad, or Rocket account numbers used for deposits and withdrawals.
• Support communications: messages, emails, and chat transcripts when you contact the support team.

2.2 Data Collected Automatically

• Device and browser data: IP address, browser type, operating system, and device identifiers.
• Usage data: pages visited, time spent on the platform, betting history, and game activity.
• Session data: login times, session duration, and navigation patterns.
• Cookie data: preferences, authentication tokens, and analytics identifiers (see Section 5).

2.3 Data from Third Parties

When you make a deposit or withdrawal, our payment partners (bKash, Nagad, Rocket) may share transaction confirmation data with us. This is limited to what is necessary to verify and process your payment. We do not receive your full payment account credentials from these providers.

Data Category	Examples	Source
Identity	Name, date of birth, ID documents	You (registration / KYC)
Contact	Email address, phone number	You (registration)
Financial	bKash / Nagad account number, transaction history	You + payment providers
Technical	IP address, device type, browser	Automatic (platform)
Behavioural	Betting history, game activity, session data	Automatic (platform)
Communications	Support messages, chat transcripts	You (support contact)

3. How We Use Your Data

Jelly Bet uses your personal data for the following purposes:

• Account management: creating and maintaining your player account, verifying your identity, and processing your login.
• Transaction processing: handling deposits, withdrawals, and bonus credits accurately and securely.
• Customer support: responding to your enquiries, resolving disputes, and providing assistance when you need it.
• Fraud prevention and security: detecting and preventing fraudulent activity, money laundering, and unauthorised account access.
• Legal compliance: meeting our obligations under applicable laws, including anti-money laundering (AML) and know-your-customer (KYC) regulations.
• Responsible gaming: monitoring betting patterns to identify players who may need support and enforcing self-exclusion requests.
• Platform improvement: analysing usage data to improve the performance, design, and features of the Jelly Bet platform.
• Marketing communications: sending you promotional offers and updates — only if you have opted in to receive them. You can opt out at any time.

4. Legal Basis for Processing

Jelly Bet processes your personal data on the following legal grounds:

• Contract performance: processing is necessary to operate your account and deliver the services you have signed up for.
• Legal obligation: we are required by law to collect and retain certain data for AML, KYC, and tax compliance purposes.
• Legitimate interests: we process some data to protect the security of the platform, prevent fraud, and improve our services — where these interests do not override your rights.
• Consent: for marketing communications and non-essential cookies, we rely on your explicit consent, which you can withdraw at any time.

5. Cookies and Tracking Technologies

Jelly Bet uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. Here is a breakdown of the types of cookies we use:

• Essential cookies: required for the platform to function. These include session cookies that keep you logged in and security tokens that protect your account. You cannot opt out of essential cookies.
• Functional cookies: remember your preferences such as language settings and display options. These improve your experience but are not strictly necessary.
• Analytics cookies: help us understand how players navigate the platform so we can improve it. Data collected is aggregated and anonymised.
• Marketing cookies: used to deliver relevant promotional content. These are only set if you have consented to marketing communications.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the platform. For more details on specific cookies used, contact the support team.

6. Sharing Your Data

Jelly Bet does not sell your personal data. We share data only in the following limited circumstances:

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions.
• Identity verification providers: third-party KYC services may process your identity documents to verify your age and identity. These providers are contractually bound to handle your data securely.
• Legal authorities: we may disclose data to law enforcement, regulatory bodies, or courts when required by law or when necessary to protect the rights and safety of Jelly Bet and its players.
• Service providers: companies that help us operate the platform (such as hosting providers and customer support tools) may process data on our behalf. All such providers are bound by data processing agreements.

7. Data Retention

Jelly Bet retains your personal data for as long as your account is active and for a period after closure as required by law. Specific retention periods are as follows:

• Account and identity data: retained for a minimum of 5 years after account closure to comply with AML regulations.
• Transaction records: retained for a minimum of 5 years for financial compliance and audit purposes.
• Support communications: retained for 2 years after the last interaction.
• Marketing preferences: retained until you withdraw consent or request deletion.
• Technical and usage data: typically retained for 12 months in identifiable form, then anonymised for analytics.

Once the applicable retention period has passed and there is no legal reason to keep your data, it will be securely deleted or anonymised.

8. Your Rights

As a Jelly Bet player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.